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Accountable and responsible for ensuring the day-to-day delivery operations of the online business fulfillment by having a “hands on” management of the operations |
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Responsible for the budgeting and control of operation costs, both direct and indirect and for the implementation and control of approved budget |
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Organize, coach and manage staff within the unit and work with functional groups to ensure that day-to-day operational issues are resolved in a timely manner |
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Develop and maintain strong working relationships with major key customers as well as to ensure the achievement of all customer and company requirements including quality, cost, delivery, product performance and customer satisfaction |
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Monitor the Service Level performance of all the service provider internally & externally in terms of delivery |
